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Our No Hassle Exchange Policy - Lingerie

For faulty products, we offer a 14 day replacement warranty, from the date you receive your product. We do not offer a satisfaction guarantee to any of our products however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a credit note to thetotal value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty, the replacement product will be sent to you at no charge, within 5 working days from the date we receive the faulty product.

Our returns postal address:

MF & CnKLPty Ltd
Unit 6, 19 Expo Court
Ashmore QLD 4214

When returning yourproduct, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions how you would like the issue to be resolved

Including the original order conformation or invoice you received with the product,will help us.Also if you haven't provided us with a contact telephone number, please include this with your return.This will help us quickly resolve the issue, should we need to contact you.

Policy for returning Lingerie:

  • The garment labels are attached to the garment
  • The garment has not been worn (except to try the garment for size)
  • The garment has not been damaged or soiled
  • The garment has not been altered by you in any way
  • The garment is accompanied by the original receipt

Please note: We do not except returns or offer refunds for pantyhose, stockings and body stockings. Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

For more information, don't hesitate to contact us - Click here

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