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Our No Hassle Exchange Policy - Adult Toys

For faulty products, we offer a 14 day replacement warranty, from the date you receive your product. We do not offer a satisfaction guarantee to any of our products however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product.If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a credit note to the total value of the faulty product.

Please note:  Standard postage fees apply to all return orders. Where the return relates to a faulty, the replacement product will be sent to you at no charge, within 5 working days from the date we receive the faulty product.

Our returns postal address:

MF & CnKL Pty Ltd
Unit 6, 19 Expo Court
Ashmore  QLD  4214

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions how you would like the issue to be resolved

Including the original order conformation or invoice you received with the product,will help us.Also if you haven't provided us with a contact telephone number, please include this with your return.This will help us quickly resolve the issue, should we need to contact you.

Before Returning Your Adult Toy:

Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.

  • Make sure you are using the correct batteries
  • Make sure the batteries have been inserted correctly
  • Try new batteries
  • Make sure battery connectors are not wet or have moisture

If all else fails, please return the product to the above mentioned address.

Some helpful hints in looking after and using your Toy:

  • Use of Alkaline batteries is the most common cause of "Burnout". We recommend that only Heavy  Duty batteries are suitable for use in Adult Toys. All products at Cougars n Kittens Lingerie are battery checked to  ensure they are in good working order when you receive them.
  • Before inserting a toy anywhere in your body make sure that it is absolutely clean to avoid the risk of  infection. Wash your toy before and after use with anti-bacterial toy cleaners or wipes.
  • Never use on areas which are swollen, cut or inflamed.
  • Never use from anus to vagina or anus to penis because of the risk of infection- use a different toy, or  cover your toy with a condom. Never use a toy not designed for the purpose.
  • Never use any toy that is NOT waterproof in the shower or bath. Do not allow water into the battery  compartment of ANY toy. Always make sure your waterproof toy is TIGHTLY closed before immersing in  liquid.
  • Remove batteries when toy is not in use.
  • Do not leave your toy ON when not in use
  • Alkaline batteries such as Duracell, Energizer and some rechargeable types are NOT SUITABLE for  pleasure toys. These batteries are TOO STRONG for vibrating toys and have a tendency to prematurely  burn out the motor. To ensure maximum lifespan of your toy, we recommend the use of  EXTRA HEAVY DUTY batteries.
  • Always use rubber compatible lubricant with your toy. Oil and Vaseline ARE NOT COMPATIBLE and can  cause damage to latex based materials including condoms. Water or Silicone based lubes are  recommended for maximum pleasure.
  • Toys made of Jel-Lee, Loveclone, Cyberskin and similar materials require the use of talc to maintain  their lifelike texture. After washing your toy, allow it to air dry completely and coat all surfaces with  unscented talc or cornflour.
  • Always store toys made from jelly or lifelike materials separately from each other and from latex  rubber toys, as to have them in contact with one another can cause colours to bleed, and deterioration  of the material.

Please note: Prolonged use may result in motor failure due to overheating.

For more information, don't hesitate to contact us - Click here

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